The success of the City of Rockingham Autumn Centre has continued to grow, with results from the latest survey indicating members at the facility are delighted with improvements made over the past 18 months.
The Autumn Centre is located on McNicholl Street in Rockingham and offers an active and social environment for people over the age of 50 to pursue personal interests and create support networks. It is also open to people with disability over the age of 18 accompanied by a carer.
A survey of members is conducted at the centre every year to assess the overall level of happiness at the centre. The survey determines what is working and what can be improved for members.
A total of 1667 printed surveys were sent to members in March 2019, with 431 members responding, giving a response rate of 26 per cent.
City of Rockingham Mayor Barry Sammels thanked the members of the Autumn Centre for sharing their thoughts.
“The Autumn Centre is a valuable community resource and the City appreciates the feedback our members give us,” Mayor Sammels said.
“It’s fantastic to see that people are increasingly happier with the Autumn Centre. While it is great to receive positive news, we won’t be resting on our laurels. We will continue to work on all of the constructive feedback we have received to make the centre even better going forward.
“For example, we have already taken on board the feedback received about queues at the administration office and will shortly be undertaking renovations to add an extra customer service position in the foyer to improve our ability to serve members quickly.”
The Autumn Centre has gone from strength-to-strength and recently passed a record-breaking 1800 members.
“It is an exciting time at the Autumn Centre and there has never been a better time to become a member. I urge all seniors who are considering getting involved to come down and experience the centre firsthand.”
Members who are interested in discussing the results of the survey will be able to chat with Autumn Centre staff during a free members morning tea from 10am on Friday 5 April 2019.